ISO 20000-1:2018 – The Benchmark for IT Service Management Excellence
ISO 20000-1:2018 provides a comprehensive framework for IT service management, focusing on the integration of IT services into core business operations. It outlines the requirements that are necessary for an effective Service Management System (SMS) covering all aspects of IT services, from planning to delivery, including monitoring and improvement.
With SMS, any organization may adopt a systemic approach to manage IT services, resolve incidents, plan capacity, and manage suppliers while incorporating a culture of continuous improvement.
Independent of an organization’s size, ISO 20000-1 certification shows its commitment to provide reliable, secure, and customer-focused IT services.
Benefits of Implementing ISO 20000-1:2018
Improved Operational Efficiency
Enhanced Customer Satisfaction
Proactive RiSK Management
Market Competitiveness
Support for Innovation and Growth
Continuous Improvement
ISO 20000-1 Certification Process
Gap Analysis
Identification of Gap between current performance and the desired performance of your organization.
Awareness and Training
Necessary trainings to comprehend the standard
Document Support
Defining all processes of your operations and of the standard and documenting it.
Internal Audit and MRM
System implementation, conducting an internal audit, and management review meeting.
ISO 20000-1 Certification
Final audit by certification body and issuance of certificate.
Why Choose System's Management Consulting?
System’s Management Consulting is committed to helping you get certification and implement an effective Service Management System (SMS).
Our team of highly skilled consultants brings years of experience in IT service management and industry best practices to ensure your organization meets every requirement of this standard.
By partnering with System’s Management Consulting, you are not only getting expert guidance but also ensuring a smooth transition to a higher level of IT service maturity.
Let SMC help you unlock the full potential of Service Management System (SMS) implementation and take your IT services to new heights.
Also, explore our ISO 14001 certification services.
